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B W J

Shipping + Returns

When will I receive my order?

  • Thank you for shopping handmade! I am currently processing orders in 3-7 business days (Mon-Fri). The time it takes for me to create an item will vary as some BWJ items are 'made to order' or 'ready to ship.' Once the item has shipped, it takes up to 5-7 business days to arrive via USPS first class mail. There may be longer delivery times due to the pandemic and the upcoming holiday season.

 

Can a bracelet be sized to fit my wrist?

  • I will gladly adjust the bracelet sizing to fit your wrist. Simply reply to your email confirmation and/or click Contact Us on the Homepage with your measurements.

 

 
I'm looking for an item from social media and can't find it on the website!

  •  Simply send a message by clicking Contact Us on the BWJ homepage or screenshot the image or tag me in the comments under the photo on social media.

 

How do I track my order?

  • Once you place an order, you will receive an email confirmation. You can check the status of your order and obtain the shipping confirmation/tracking directly through Paypal. 

 

 

Can I pick-up my item locally?

  • Due to COVID, we currently do not offer local pick-up service. Check out a location near you to shop in-person or visit us online.

 

 

How can I cancel my order?

  • I do not accept cancellations. But please contact me directly if you have any questions about your order.

 

 

Returns and exchanges

  • All sales are final. Because of the nature of these items (hygiene/skin contact), I cannot accept returns/exchanges unless they arrive as damaged goods.